Returns & Refunds
Last updated: January 2025
7-Day Return Policy
Easy returns within 7 days of delivery
We offer a hassle-free 7-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return the product for a full refund or replacement.
The return period starts from the date of delivery as per the tracking information.
Eligible for Return
Products must meet these conditions
To be eligible for a return, your item must be:
- ✓Unused and unopened: Product seal must be intact
- ✓Original packaging: Product must be in original packaging with all tags and labels
- ✓Damage or defect: Product received is damaged, defective, or wrong item delivered
- ✓Invoice included: Original invoice or order confirmation must accompany the return
Non-Returnable Items
These items cannot be returned
For hygiene and safety reasons, the following are not eligible for return:
- ✗Products with broken or tampered seals
- ✗Opened or used products
- ✗Products without original packaging, tags, or labels
- ✗Products returned after 7 days of delivery
- ✗Sale or promotional items (unless defective)
How to Return
Simple return process
Step 1: Contact Us
Email us at info@supita.in or WhatsApp us at +91 99890 47499 with your order number and reason for return.
Step 2: Approval
Our team will review your request and provide return instructions within 24-48 hours.
Step 3: Ship Back
Pack the product securely in its original packaging and ship it to our return address. We will arrange pickup for defective or wrong items.
Step 4: Inspection & Refund
Once we receive and inspect the product, we will process your refund within 5-7 business days.
Refund Policy
Refunds will be processed to the original payment method used during purchase:
- •Credit/Debit Card: 5-7 business days (may take 2-3 additional days depending on your bank)
- •UPI/Razorpay: 5-7 business days
- •Net Banking: 5-7 business days
- •Cash on Delivery: Bank transfer within 7-10 business days (bank details required)
Note: Shipping charges (if applicable) are non-refundable unless the return is due to our error or defective product.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product:
- Return the original product following our return process
- Once the return is approved and refund initiated, place a new order for the desired product
- For defective or wrong items, we will expedite the replacement process
Damaged or Defective Products
If you receive a damaged or defective product:
- •Contact us immediately with photos/videos of the damaged product and packaging
- •We will arrange for a free pickup and send a replacement at no additional cost
- •If replacement is not available, a full refund will be processed
- •No return shipping charges will be applied for defective products
Marketplace Orders (Amazon, Flipkart, etc.)
For products purchased through third-party marketplaces like Amazon, Flipkart, or others, please follow their respective return and refund policies.
You can initiate returns directly through the marketplace platform. For any product quality concerns, you may also reach out to us directly at info@supita.in.
Need Help?
For any questions or concerns regarding returns and refunds, please contact us: